JanduSoft Privacy Policy

Privacy Policy

JanduSoft S.L., hereinafter referred to as JanduSoft, with registered office in Santa Coloma de Cervello, Barcelona, Spain, and contact email info@jandusoft.com, informs users of its website and digital products about its policy regarding the protection and processing of personal data.

This Privacy Policy explains how JanduSoft collects, uses, and protects the information that you may provide while using our website, mobile apps, or virtual reality games. By accessing or using any JanduSoft product or service, you consent to this Privacy Policy.

1. Applicable legislation

JanduSoft complies with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD), Law 34/2002 on Information Society Services and E-Commerce (LSSI-CE), and , where applicable , international privacy frameworks including the California Online Privacy Protection Act (CalOPPA), the Childrens Online Privacy Protection Act (COPPA), and the CAN-SPAM Act.

2. Information we collect and purpose of processing

We may collect personal data directly from you when you contact us, register for our services, or interact with our games, as well as automatically through technologies like cookies or analytics tools.

The information collected may include:

• Name, email address, and country of residence.

• Device identifiers and technical data (such as session duration, crash logs, or device type).

• Gameplay metrics, achievements, and progress data for in-game functionality.

• Analytics and advertising identifiers used to improve user experience and performance.

Our VR applications may collect limited gameplay and technical data (such as session duration, device ID, or crash reports) solely to improve performance and user experience.
We may use third-party services such as Unity Analytics, Photon, PlayFab, or similar providers for game functionality, data synchronization, and performance tracking.
We do not collect or process biometric, voice, or sensitive personal data under any circumstances.

We use your data for the following purposes:

• To respond to inquiries and provide customer support.

• To maintain and improve our games, apps, and related services.

• To personalize user experience and ensure gameplay continuity.

• To send updates, newsletters, or promotional information (only with consent).

• To comply with applicable legal obligations and enforce our Terms of Service.

• To display advertisements relevant to your interests and measure their effectiveness.

3. Legal basis for processing

The processing of personal data by JanduSoft is based on the following legal grounds:

• Contract performance: to provide and maintain our services.

• Legal obligation: when laws require storing or disclosing data.

• Consent: when users agree to marketing communications or cookies.

• Legitimate interest: for analytics, fraud prevention, and service improvement.

4. Data retention

Personal data are kept only as long as necessary for the purposes stated above. After that, they are blocked and retained for the legally required limitation period before secure deletion.

5. Data disclosure and third-party services

JanduSoft does not sell, trade, or rent users personal information. However, data may be shared with trusted third parties that assist in operating our website, apps, or analytics systems, provided that they agree to maintain confidentiality and security.

We may use or interact with:

• Google AdSense and the DoubleClick Platform, which may use cookies (including the DART cookie) to serve ads based on users interests.

• Google Analytics and other analytic tools for website and gameplay performance tracking.

• Unity Analytics, Photon, PlayFab, and Meta Quest services for game statistics and network functionality.

You can opt out of Googles use of DART cookies by visiting: https://adssettings.google.com

No international transfers of personal data are made outside the European Economic Area unless adequate safeguards required by GDPR are ensured.

6. Childrens privacy

We comply with the Childrens Online Privacy Protection Act (COPPA).
Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will delete it immediately.

7. Users rights

Under GDPR and applicable laws, users may exercise the following rights at any time:

• Access: to know what data we process.

• Rectification: to correct inaccurate data.

• Erasure (Right to be forgotten): to request deletion when data are no longer needed.

• Objection: to oppose data processing in specific cases.

• Restriction: to limit processing temporarily.

• Portability: to receive data in a structured, machine-readable format.

• Withdraw consent: at any time, without affecting previous lawful processing.

To exercise these rights, contact us at info@jandusoft.com with the subject line Data Protection, and include a valid form of identification.
You may also lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe your rights have not been respected.

8. Data security

JanduSoft implements technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data, preventing unauthorized access, alteration, loss, or misuse.
These measures are reviewed and updated periodically to match current technological and regulatory standards.

9. Cookie